The term ‘IT support’ covers a broad area of service, and although simple and straightforward in concept, in reality it can mean anything from minimal support to a fully managed service and everything inbetween. What works for your business or organisation might not be the right solution for a larger or smaller setup. The individual needs of each business goes beyond size, it can also take into account industry, workload and seasonal changes. If you’re an IT Manager of an e-commerce site that experiences peak season in November and December, then you may require additional support services in those months, rather than a year-round fixed service, which is where pre-paid technical time can be useful to have in reserve for busy periods.
Besides size of business and individual workload requirements, the level of control or self-management you may require can also impact your choice when deciding which support level best suits the needs of your business.
Here’s a quick breakdown of our support services:
Our Elite support offering covers essential reactive support for operating systems, application software and exchange servers. Our 4 hour response time on supported software covered by contract means we’re quick to turnaround reported issues and get you back on track. Supported software includes: Microsoft Windows Server, Microsoft Exchange Server, Microsoft Small Business Server, Microsoft SQL Server, Outlook for Exchange, Windows, Microsoft ISA Server, antivirus solutions with valid manufacturer agreement, software backup solutions and mobile solutions purchased from LIMA and LIMA approved managed security solutions.
Support for legacy or retired applications and operating systems is covered, and can be supported on a ‘best endeavors’ basis.
Our Enteprise support level takes the Elite model and adds to it, creating a support package tailored for enterprise businesses. Enterprise adds the following on top of Elite’s supported software: Microsoft System Centre, Microsoft Hyper V, Veeam, NetApp OnTap, Citrix and VMware.
Enterprise+ takes what’s included in the Enterprise level and adds proactive support features, which includes incident management and change management. We’ll provide proactive support for you using our industry-leading monitoring tools, and escalate and alert where neccessary.
Our Managed Service offering takes the hassle completely out of your hands. Our dedicated Managed Services team proactively manage your IT infrastructure, allowing you to focus fully on driving your business forward. A managed service is perfect for those businesses who want to completely outsource their IT, this in turn brings many benefits and often frees up a lot of business’ time, creating space for new innovation and growth.
Get in Touch
To find out more information, give us a call on 0345 345 1110 or email us here.