Managed services is a term that has been talked about more and more each year in IT, as many businesses begin to discover the benefits and advantages of outsourcing. Common benefits that are used as pros of managed services are benefits such as ‘focussing on business-specific tasks’, ‘cutting costs’ and ‘improving employee happiness’ – but what do these benefits actually mean in real, tangible gains?
Your Business’ Goal isn’t to Maintain and Monitor Your IT
The first benefit ‘focussing on business-specific tasks’, can sometimes seem quite vague, so what does it actually mean? Well, you wouldn’t fix a plumbing issue in your office building, or attempt to fix the electrics, as even though those problems can negatively effect your business if not dealt with, they won’t necessarily drive your business forward or increase revenue if they are running above optimal levels. The same goes for maintaining infrastructure, while it is an extremely vital component of your business (the life-blood almost), once it is running optimally, it can’t then be pushed further or manipulated to meet sales targets or goals. The bottom line is if you can put your IT team to good use developing applications that automate business processes, or develop quicker ways to transact on a website, then why would you spend unnecessary time on what 99% of the time would be routine maintenance that has no increasing effect on business?
Real-World Benefit: By outsourcing the maintenance of your IT, you can put your IT team to business-specific tasks such as developing new applications or improving existing ones.
Cost Savings that Can Be Put Back into Your IT Team and Wider Business
The main advantage of using managed services, is usually the significant cost saving associated. By using a managed service, there’s no need to train your IT team on additional skills required for the often rigorous daily maintenance of infrastructure. As well as this, you may also find yourself needing to bring in extra staff to cover specialist skills required for maintenance, when in actual fact, the skills required are not specific to your business and may only be required once every 18 months. You can see here that collaborating and working with a managed service provider can be a more cost-effective way of covering certain IT tasks, rather than making changes to your existing IT personnel.
Real-World Benefit: Simply put, intelligently utilising a managed service to cut costs is a huge benefit to any business.
A More Satisfied, Productive IT Team
Relieving technical staff of more mundane maintenance tasks can result in a satisfied and productive team that feels as though their skills are being properly utilised. Giving your staff more meaningful, business-driven tasks, is likely to give them satisfaction that they’re being utilised, not just to maintain or check IT, but to use that skill to make a difference to a business.
Real-World Benefit: A challenged IT team is a productive IT team. It goes without saying that employees who feel as though they are getting what they want out of their job, will generally produce better work and have the confidence to be more creative, critical and forward-thinking.
Reduce Risk of Downtime
Putting pressure on your IT team to maintain high levels of infrastructure uptime whilst also simultaneously being responsible for every other aspect of IT in the business can be a tough balancing act to juggle. By implementing our managed services, the upkeep of your uptime is in the hands of our dedicated and skilled team, using enterprise level applications that monitor 24/7.
Real-World Benefit: Downtime is a business disaster, and so reducing the amount of time spent offline should always be a priority for any business in 2016. Reduce downtime with a dedicated managed service team looking after it 24/7.
Increase Flexibility with a Modular Approach
Our managed service packages are not one-size-fits-all, our modular offerings mean that we can create a customised service that is flexible to your business. If there are areas of your IT that you’d prefer to be handled externally so your team can focus on other tasks, then that is possible within the realms of our managed services.
You can simply select which modules of your IT you’d like us to manage, choosing any combination of the following options:
- Infrastructure Management – We can manage the complexity of your entire infrastructure and ensure downtime is kept to a minimum.
- FlexPod – Using the latets NetApp, VMware and Cisco Unified Computing Systems, our specialists are able to ensure that your systems are operating with maximum uptime.
- Storage – Our team of accredited storage engineers can manage and maintain your storage, apply firmware, software patches and increase overall storage efficiency.
- Networking & Security – Our continous monitoring means we can look closely for security creach attempts, intrusions and attempted hacks.
- Mobility & Virtualisation – Our mobility & virtualisation services provide your workplace with a fluid environment, increasing employee performance and adaptability.
- Backup & Replication – We can help secure your crucial data and more imprtantly, recover it when needed as part of a customised disaster recovery and business continuation plan.
Real-World Benefit: By taking a custom, modular approach, you’re able to pick and choose which elements of your IT you want to outsource , and which parts you want to dedicate your team to. This approach gives you the power and control, without all of the workload.
Talk to us
If you’d like to find out more about our managed service offerings, give us a call on 0345 345 1110, we’re more than happy to listen to your situation, or alternatively, you can email us.