IT Support
LIMA'S highly trained and skilled engineers man the support helpdesk and are able to respond to customer fault calls quickly...
Server downtime is one of the most costly issues facing most organisations today with outages causing loss of productivity and business.
LIMA’s highly trained and skilled engineers man the support helpdesk and are able to respond to customer fault calls quickly. LIMA provides the levels of support demanded by companies who rely on their IT infrastructure. By targeting that all incoming calls are answered by a support technician, we strive to maintain the highest SLA’s and first time fixes.
We are able to offer bespoke support packages to suit our customers needs and customers benefit from a maximum 4 hour response - Monday to Friday, 8.30am-5.30pm.
These solutions can include:
Unlimited Telephone Dial in /
Network Remote Access Support – Level 1
Customers are able to log a support call via several methods:
- Utilising the web tracking facility on the LIMA support log on page www.support.limanetworks.com
- Contacting the Support direct helpdesk on 0845 345 9110
- Emailing directly through to support@limanetworks.com
LIMA gives their support customers the ability to log and track calls online allowing 24/365 access to support services. By allowing customers to view their previous call history and fixes, we enable our support customers to build up a reference library of faults which can be used to search for known resolutions or as a guide to training requirements.
Remote IT Manager
In conjunction with LIMA’s Service level 1 agreement, LIMA is able to offer a Remote IT manager and network monitoring service.
This weekly pro-active service is designed to keep a watchful eye on key components of your server’s configuration, which in our experience are the most common causes of system downtime. Each week we will forward to the nominated contact an email notifying the status of their system and any updates applied or action which needs to be to be taken.
On-site Support Agreements
Where customers do not have any recognised support in-house or would like to be able to call out engineers as required, LIMA offer customers onsite support agreements allowing unlimited access to onsite services and pre-booked engineering days.
