2^nd Line Engineer

LIMA are recruiting for a 2^nd Line Engineer, with specialist skills in Modern Workplace Practice, to join our growing Tech team in Media City, Salford. As an 2^nd Line Engineer, you will be responsible for troubleshooting and solving service tickets primarily covering the Microsoft Stack and Azure Service offerings.

Working directly with customers and other technology practices within the service environment, you will be accountable for ensuring our customers are receiving the highest level of service while resolving their IT issues or escalating within a timely manner.

Reporting into the Team Lead, you’ll be working amongst an established and experienced set of engineers, as well as collaborating with the Delivery team where required.

This role would suit an experienced and self-taught 1^st Line Engineer who has had the exposure to 2^nd line ticket management. Or you’ll be an ambitious 2^nd line engineer who is looking for the next move within the Tech solution space.

What you will be doing:

• Completion of assigned service tickets in a timely manner

• Maintain and update customer information with the LMA Management platform

• Perform Release Management activities for customers as required

• Investigate and compose change management documentation supporting the practice

• Align to the On-Call rota that will support LIMA customers outside of standard business hours and weekends

• Maintain up to date, knowledge and skills of technologies and products in the area Microsoft and Azure Services

• Consistently develop knowledge of current and future products and technologies aligned to LIMA’s technical product and service strategy, for the purpose of supporting customers

Essential Skills:

Experience in supporting and troubleshooting Modern Workplace solutions, based on the following technologies:

• ­Microsoft 365
• Exchange Online and on-premise
• Microsoft Teams Administration
• Azure Active Directory
• Microsoft Enterprise & Mobility Security
• Microsoft Endpoint Management
• Citrix Virtual Apps and Desktops
• Citrix PVS
• Good troubleshooting methodology
• Excellent communicator (technical and non-technical)
• An understanding of Risk/Impact of changes made to customer environments
• Experience managing your own time whilst keeping to strict customer SLA’s
• An appreciation for time recording and documenting customer information

Desirable skills (The following are not essential but any would be very advantageous):

• Active Directory/Azure AD identity management (ADConnect/ADFS) 
• Microsoft supporting technologies (DNS, DHCP, NPS, RRAS, DFS, Printing) 
• Hybrid O365 experience
• SQL HA/Infrastructure  
• Intune/MEM Policies 
• Windows 10 and MDM framework via Intune/MEM 
• OneDrive for Business 
• Security and Compliance for Microsoft 365 apps and services (MFA, Conditional Access, SSPR, DLP, IPM, IRM, DKIM, MCAS) 
• Teams Deployment/enablement 
• Azure Networking/VPN 
• Azure Backup/DR solutions 
• Citrix Netscaler
• Microsoft AVD/Windows 365
• AZ-900
• MS-100 and/or MS-101
• CCA-V and/or CCA-N

Benefits:

25 days (plus bank holidays)

Day off for your birthday

Flexible working

Hybrid work pattern (onsite/remote)

Employee events 

About Us

LIMA are an IT Consultancy that helps businesses achieve commercial outcomes through the intelligent use of Technology. From Infrastructure and Cloud Solutions to Managed Service and Support, we work with some of the leading vendors in the world to deliver outstanding solutions across a variety of customers within the private and public sector.

We are entering the next exciting phase of growth having recently defined a new strategy, restructured at Board level and taken on external investment; this new role will be instrumental in helping us achieve our goals.