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05.09.232nd Line Infrastructure Engineer
From infrastructure and cloud solutions to cyber security, managed services and beyond, LIMA’s partnership-based working style enables businesses to achieve their most ambitious goals and deliver long-term value. In over 25 years, it’s made us a trusted provider to UK organisations across the public and private sector.
Though technology allows our customers to achieve more every day, it’s our people that help to design, deliver and manage it. To attract and retain the right talent and reward loyalty and commitment we offer a great set of benefits and support. We foster passionate and ambitious people, through personal development plans, training programmes and mentoring.
We are recruiting for a 2nd Line Infrastructure Engineer to join our team. Based in our Salford Quays office, the 2nd Line Infrastructure Engineer will work closely with colleagues in the Managed Services Team to technically troubleshoot and resolve service desk tickets.
Day to day the 2nd Line Infrastructure Engineer will:
- Manage incidents from customers and LIMA’s cloud environment
- Support complex and bespoke Public and Private Cloud infrastructure environments
- Use your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement
- Where necessary escalate priorities to 3rd Line engineers working collaboratively to resolve
- Take long standing or repeat incidents and progress them under ITIL problem management processes
- Support our customers through planned release management processes by planning, preparing, conducting, and documenting the process
Our ideal 2nd Line Infrastructure Engineer will be able to demonstrate:
- Completed vocational training with professional experience in the IT sector, ideally in the following technologies:
- Storage – Preferably NetApp FAS/AFF/E-Series.
- Hypervisors – Vmware VSphere, Hyper-V.
- Backup – Veeam Backup & Replication, Cloud Connect, Immutable Backups or similar.
- Hardware – Cisco UCS B-Series/C-Series, Dell PowerEdge, HP Proliant.
- A person with a thirst for knowledge who enjoys exploring new and innovative technologies and technical trends
- An independent and structured way of working as well as experience in the creation of documentation and concepts
- Experience in working alongside service departments within the standard ITIL framework.
If you would like to become part of the #TeamLIMA success story, click apply now. If you would like further information please contact careers@lima.co.uk.
