View from the LIMA Service Desk - February 2018


View from the LIMA Service Desk

February 2018


It’s been a busy month for the Service Desk team following the launch of our brand new ticketing system, ConnectWise. All support tickets are now handled here and it’s connected to our customer portal, allowing clients to log new tickets as well as track existing ones. You can find out more about the customer portal by viewing our “How to use” guide here or requesting a login from your Service Delivery or Account Manager.


Team Development

It's been an exciting month for the Service Desk team! 

·         We've welcomed Rob to the Applications team

·         Well done to George in his move into the role of Installations Engineer - a fantastic step in his professional development

·         Congratulations to those members of the team who passed vSphere and Cisco exams this month – demonstrating our strong CPD focus

Also, our service team is growing! We’re continuing to expand the team and are looking for passionate and driven individuals to join us, so make sure you check out our careers page today.

Testimonial of the month

One of our Service Desk Analysts received some lovely praise from one of our customers:  

“I would just like to take the time to express my total thanks and how impressed I was with the help/support (and patience) extended to me during the past couple of days helping me. It has been such a frustrating and time-consuming job, but he stuck with it and was successful – UPS Technical Support – non-existent! Well done that man!”

 Want to try our managed services?

For a limited time only, we’re offering our ASSESS service for FREE for customers who sign up for our ProActive Premium Managed Support for 36 months. You can find out more by visiting our ProActive support page and signing up today.