A day in the life of LIMA’s Service Desk


A day in the life of LIMA's Service Desk



A talented and robust Service Desk is critical to the long term success of the business and allows us to continue to deliver the excellent level of service our customers expect.  We’re extremely proud of our team and the commitment they bring to the role.  

We recently asked some of our team members to describe what it’s like to work at LIMA and they were consistent in one theme – the wide range of technologies LIMA implement and support means that no two days are ever the same which keeps their roles varied! 

LIMA’s Service Desk comprises four specialisms - infrastructure, networking, applications and monitoring – from first line engineers to fourth line Team Leaders delivering our fully managed ProActive and ReActive services which are tailored to suit the broad range of our customers’ needs.  Structure and control are provided through Service Level Agreements and ITIL recommended processes. 

The team spirit developed through close collaboration to prevent and resolve incidents makes for an energetic and friendly atmosphere where achievements are frequently celebrated and positive feedback is shared.

Take a look at these short videos to see what a few of the team have to say about their experience of working on the Service Desk.

We are currently recruiting for a range of positions within the technical team, take a look at our careers page to find out more.