A 3rd Line Citrix Specialist will have a detailed understanding of Citrix policies and Active Directory policies, to confidently provide incident investigation, root cause analysis and system optimisation.

A Sales Account Director will be responsible for generating new business to LIMA by means of using existing industry network, prospecting and customer networks, in conjunction with LIMA marketing activities.

A 3rd Line Service Desk Engineer will have full accountability for Infrastructure support and its members, you will be a VMWare & Netapp certified professional who is able to provide team leader guidance and escalation for service desk cases.

A Network Operation Centre Apprentice role is focused on proactively monitoring our customers’ infrastructure in order to prevent major incidents and avoidable downtime.

The Service Manager oversees the service delivery engagement with LIMA’s support customers and acts as the external interface to LIMA’s Service Desk. Working internally with heads of departments to facilitate and enable improvements in customer service and customer satisfaction, the role requires building strong relationships with customers and being the customer service advocate.

As Head of Service Desk you will be responsible for leading, managing and developing the Service Desk of 1st,2nd and 3rd line support and service functions, responsible for providing ProActive and ReActive support and monitoring services to LIMA’s customers.