A Presales Architect provides technical leadership and technical accountability for the overall success of a client’s solution engagement including requirements definition, architecture, design, solutions development, testing, and deployment of the solution.
As an Infrastructure Consultant, you will be responsible for the deployment of Datacentre Converged, Hyper Converged and Cloud based Infrastructure solutions as part of a client’s solutions engagement in accordance with LIMA’s Infrastructure Deployment Methodology.
Service Delivery Manager
The Service Manager oversees the service delivery engagement with LIMA’s support customers and acts as the external interface to LIMA’s Service Desk. Working internally with heads of departments to facilitate and enable improvements in customer service and customer satisfaction, the role requires building strong relationships with customers and being the customer service advocate.
3rd Line Infrastructure Engineer / Team Lead
Working as a key member of the Infrastucture Team within Lima’s Service Desk we are looking for a certified professional who can provide 3rd line support and escalation who is skilled in investigating problems and providing root cause analysis, where required.
You will already have in-depth specialist skills gained through extensive support experience.
1st Line Service Desk Engineer
Working as a key member of our team within LIMA’s Service Desk, we are looking for an established 1st line support engineer who can ensure that all customer calls are logged and assigned to the relevant engineers in-line with SLA’s, provide end user support by interacting with a vast amount of different technologies, and someone who is keen to progress to 2nd line over time.