LIMA is a successful technology organisation who specialise in designing, procuring, delivering and supporting Data Centre and Cloud solutions, Managed Services incorporating performance and Security monitoring services and are currently recruiting for a full time Bid Manager to join our team based in Salford, Manchester.

Working as a key member of our team within LIMA’s Service Desk, we are looking for an established 2nd line support engineer who can confidently provide incident investigation, root cause analysis, act as a point of escalation, and who is keen to progress to 3rd line over time.

The Service Delivery Manager oversees the service delivery engagement with LIMA’s support customers and acts as the external interface to LIMA’s service. Working internally with heads of departments to facilitate and enable customer service improvement and improve customer satisfaction. The role requires building strong relationships with customers and being the customer service advocate.

Working as a key member of our Applications team within LIMA's Service Desk, we are looking for a 3rd line support engineer who can confidently provide incident investigation, root cause analysis and act as a point of escalation and technical mentoring to more junior members of the team.