A 3rd Line Citrix Specialist will have a detailed understanding of Citrix policies and Active Directory policies, to confidently provide incident investigation, root cause analysis and system optimisation.
Sales Account Director
A Sales Account Director will be responsible for generating new business to LIMA by means of using existing industry network, prospecting and customer networks, in conjunction with LIMA marketing activities.
1st Line MSP Service Desk Engineer
A 1st Line MSP Service Desk Engineer will be a fast learner with great customer service, skilled in investigating problems and providing root cause analysis where required.
3rd Line/Team Leader Service Desk Engineer: Infrastructure Team
A 3rd Line Service Desk Engineer will have full accountability for Infrastructure support and its members, you will be a VMWare & Netapp certified professional who is able to provide team leader guidance and escalation for service desk cases.
2nd Line MSP Service Desk Engineer: Applications Team
A 2nd Line Support Engineer will provide incident investigation, root cause analysis and act as a point of escalation.
Service Desk Coordinator
A Service Desk Coordinator is the initial contact point for our customer service requests, ensuring that all queries are dealt with in a timely manner.