2nd Line Service Desk Engineer:  Applications Team

Manchester M50

Full Time, Permanent

About you

  • Minimum of 2-3 years proven experience supporting the following application technologies:

    • Citrix XenDesktop/XenApp

    • Citrix NetScaler

    • Citrix UPM/WEM

    • Microsoft Exchange 2010

    • Microsoft Office 365 SQL Administration (Backup/Maintenance Plans)

  • Experience of working in an ITIL based technical environment

  • Consistent ability to appropriately escalate technical problems and issues

  • The ability to work in a dynamic environment with the capability to meet strict deadlines

  • Strong commercial awareness within the context of service delivery with particular emphasis on consistently achieving deadlines and the impact of failing to do so

  • Self-motivated with excellent time management skills

  • Excellent written and verbal communication skills with the ability to communicate at all levels

  • Understanding of ITIL methodology.

  • Experience of working for an MSP preferred.

About the role

  • Provide 2nd/3rd line support

  • Assist/mentor 1st line Service Desk Engineers

  • Technical escalation for service desk cases

  • Investigating problems and providing root cause analysis

  • Working to deadlines and multiple SLAs across a number of incidents


  • Citrix Certified Associate – Virtualization (CCA-V)

  • Microsoft MCSA

LIMA Benefits

  • Pension Scheme

  • Childcare vouchers

  • Cycle to work scheme

  • Birthdays off as a paid holiday

  • Weekly fresh fruit delivery

  • Quarterly social events

To apply please email your CV and Covering Letter to careers@lima.co.uk referencing the job title in the subject line.