3rd line Service Desk Engineer: Applications Team

Manchester M50




LIMA design, implement and support award winning enterprise IT infrastructure solutions and specialise in providing fully managed services to some of the UKs largest names in the private and public sectors. As a rapidly growing company, it’s an exciting time to join LIMA.

Based on the edge of Media City, we deliver exceptional infrastructure expertise spanning; on premise solutions & technical services, shared Cloud platform, data centre solutions and fully managed support services. We pride ourselves on our highly-skilled Technical Support Team who work alongside our dedicated Solutions Team and partner with businesses to ensure their IT is in safe hands.

Working as a key member of our Applications team within Lima’s Service Desk, we are looking for an experienced 3rd line Engineer who can confidently provide incident investigation, root cause analysis, system optimisation, a detailed understanding of Citrix policies and Active Directory policies for a Citrix environment as well as acting as a point of escalation and technical mentor to more junior members of the team. You may also have had experience in VMware, Exchange and Veeam.

You will be confident speaking to clients on the telephone or via email and happy to provide assistance to junior team members in order to ensure SLAs are adhered to. You must be able to work to deadlines and adapt priorities according to business needs. We are a fast moving managed service provider so you’ll need to be keen and calm under pressure and committed to providing great customer service and acting as a key team member.

About you

  • Proven experience supporting medium to large Citrix XenDesktop 7.x and XenApp 7.x Solutions (100+ users) including XenDesktop Controllers, Storefront Servers, Provisioning Services, NetScaler load balancing and Access Gateway.

  • Detailed understanding of Citrix policies and Active Directory Policies for a Citrix environment.

  • Hands on experience supporting Citrix User Profile Manager

  • Strong knowledge and hands on experience supporting Citrix Provisioning Services vDisk versioning and/or MCS provisioning.

  • Hands on experience in rolling out Citrix Published desktops and applications to user groups.

  • Hands on experience using XenDesktop Director.

  • Knowledge of VMware vSphere and Microsoft Hyper-V virtualisation.

  • Knowledge of SQL Services (clustered).

  • Desirable Office 365 and Azure Technologies

Desirable skills

  • Citrix Certified Associate – Virtualisation (CCA-V

  • Citrix Certified Professional- Virtualisation (CCP-V)

  • Citrix Certified Associate – Networking (CCA-N)

  • Experience managing and supporting Citrix XenMobile and Citrix Sharefile

  • Experience managing and supporting Microsoft App-V



  • Pension Scheme

  • Childcare vouchers

  • Cycle to work scheme

  • Birthdays off as a paid holiday

  • Weekly fresh fruit delivery

  • Quarterly social events

  • Company events

  • Charity Committee

  • Death In Service

  • Every Friday Dress Down

  • LIMA Academy Training

  • Manchester Arena Ticket Access

  • Wellbeing days

  • Free eye


To apply please email your CV and Covering Letter to careers@lima.co.uk referencing the job title in the subject line.