Network Operation Centre Apprentice: Level 3/4

Manchester M50


Full Time, Permanent


LIMA’s Network Operation Centre Apprentice role is focused on proactively monitoring our customers’ infrastructure in order to prevent major incidents and avoidable downtime. It requires basic exposure to latest technologies such as Microsoft Windows Server, Microsoft Exchange Server, NetApp, VmWare and networking.


About you

  • Level 3 or 4 apprentice

  • Customer facing experience

  • Fast learner

  • Self- motivated

  • Excellent troubleshooting, communication and teamwork skills

  • Able to communicate with Customers, Vendors and Colleagues

  • Outgoing friendly character, polite and professional

Desired technical skills

  • Appreciation of ITIL standards
  • Basic knowledge of Microsoft based operating systems, Server 2008/2012 and Windows 7/8/10
  • Basic Networking knowledge (LAN, WAN, Wireless)

  • Basic Microsoft Exchange Server knowledge

  • Basic knowledge of Virtualisation Technologies including VmWare and Hyper-V
  • Basic understanding of Storage Solutions including both SAN and NAS
  • Basic Administration and Support Experience of Networking Technologies including vendors such as:

    • Watchguard Firewalls

    • HP Network devices

    • Cisco Firewalls / Switches

About the role

  • Proactive monitoring of customers’ infrastructure

  • Incidents logging and escalation

  • Onboarding new customers on to the monitoring platform

  • Working as part of the Support Team to assist in resolving cases

  • Assisting other members of the technical team

  • Identifying projects / sales opportunities from analysing trends

  • Provide different levels of monitoring to LIMA’s customers

LIMA Benefits

  • Pension Scheme
  • Childcare vouchers
  • Cycle to work scheme
  • Birthdays off as a paid holiday
  • Weekly fresh fruit delivery
  • Quarterly social events