3rd Line/Team Leader Service Desk - Networking

Manchester M50


Full Time, Permanent


Working as a key member of the Network Team within Lima’s Service Desk we are looking for a CCNA/CCNP certified professional who can provide 3rd line support and escalation for LAN and data centre networking, firewall/security and wireless issues and who is skilled in investigating problems and providing root cause analysis, where required.  For the right candidate, there is the opportunity to advance into a Team Lead role.

You will already have in-depth specialist skills gained through extensive support experience, ideally within the MSP sector, you will know the importance of great customer service and adapting to changing priorities.

We are looking for someone with strong troubleshooting methodology, great communication skills, excellent time management and therefore be able to work to deadlines and multiple SLAs across a number of incidents.  

You will demonstrate your strong passion and ambition by working to continually improve yourself and develop your skills and experience.  In return Lima will invest in internal and external training, offer a clear progression path for your future and career development. You will have the opportunity to support large and complex bespoke and innovative network environments where availability and uptime is key.   As well as working with one of the best networking teams in Manchester (As reported by our clients and us!). We’ll even give you your birthday off!

About you

  • Strong hands on experience with Nexus (NX OS) and Catalyst (IOS) configuration

  • Strong knowledge with network protocols and architecture (DHCP, DNS, STP, LAN, WAN, WLAN, VLAN, etc.)

  • Experience with VPN technologies and the ability to troubleshoot IPSec VPN at phase 1 & 2

  • CCNA certified

  • Strong Cisco ASA experience

  • Experience of troubleshooting Layer 2 & 3 issues

  • Experience of packet sniffing (Wireshark, SPAN, RSPAN)

  • Understanding of VMware networking (vSwitch/distributed vSwitch)

  • Self-motivated with excellent time management skills

  • Excellent written and verbal communication skills with the ability to communicate at all levels

  • Understanding of ITIL methodology


  • Experience of SIEM solutions IDS (HIDS/NIDS) 
  • Awareness of cyber security and mitigation of threats
  • Ability to assess security alerts/alarms and carry out remedial action of apparent security breaches
  • CCNP R&S/Security certified or working towards
  • Knowledge of routing protocols and WAN architecture (BGP, OSPF, MPLS, VRF etc.)
  • Experience supporting the following technologies: WatchGuard firewall, Palto Alto firewall, Fortigate firewalls, HP switches

  • Experience supporting Software Defined Networking Technologies. Cisco ACI, VMware NSX

LIMA Benefits

  • Pension Scheme
  • Childcare vouchers
  • Cycle to work scheme
  • Birthdays off as a paid holiday
  • Weekly fresh fruit delivery
  • Quarterly social events

To apply please email your CV and Covering Letter to careers@lima.co.uk referencing the job title in the subject line.