24/7 Support Engineers

( Night Shift - 4on, 4off)

 

Manchester, Greater Manchester

Full Time, Permanent

 

One of the North West's leading Managed Service Providers based in Manchester are looking to hire a several 24/7 support Engineers to create a brand new team in the IT Service department.

They offer an environment that encourages collaboration, learning and technical excellence, as well as a friendly atmosphere to help you progress not only your technical knowledge but also your career.


About you

Reporting to the Team Leader, you will be providing 24/7 support to a range of customers.
You will be the first point of technical escalation for support cases and contribute to investigating problems and providing root cause analysis.
You will also need to perform release management while working the night shift to minimise disruption to users.

How will it work?

You will complete a rotation of different 4 shifts for example –

4 x 7pm-7am shifts worked from home

4 x days off

4 x 7pm-7am shifts worked from home

4 x days off 

 

The technical requirements

  • Virtualisation (Hyper-V/VMware)

  • Citirx

  • Shared SAN storage (Nimble/NetApp/EMC/HP)

  • Servers (Cisco UCS/Dell/HP)

  • Networking (Cisco / HP / Nexus / Meraki)

  • Networking – FireWalls (Watchguard, Meraki, Palo Alto, Cisco ASA)

  • SQL administration

  • Cloud (AWS/Azure/GCP)

  • Office 365

  • Exchange and AD Environments

  • Understanding of ITIL

  • Knowledge of Monitoring services (Logic Monitor)


LIMA Benefits

  • Pension Scheme

  • Childcare vouchers

  • Cycle to work scheme

  • Birthdays off as a paid holiday

  • Weekly fresh fruit delivery

  • Quarterly social events