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JMW Solicitors LLP

LEGAL |  CASE STUDY

Manchester-based full service law firm JMW Solicitors LLP prides itself on an entirely new approach to the provision of legal services. 

With a strong emphasis on quality and efficiency, JMW’s over 65 partners and 380 staff are trained to understand client needs and how best to meet expectations. For JMW, the key to delivering excellent levels of service to its growing client base is efficiency, whether that’s the speed at which tasks are completed, through to the ability to work from a variety of different locations to access all of the systems they need, when they need to.


LIMA + JMW = More Efficient Case Management

LIMA were selected based on experience, professionalism and our considered opinion they could actually deliver the project. 

The team delivered good project management from the point of order, transition stage management and good communications which continued through the various project stages, resulting in a solid platform that JMW can build upon.  Due to the complexity of the systems, in business hours support is vital with key system elements such as email managed on a 24x7x365 basis.
— Ged Chadwick, Partner and Director of IT and Communications, JMW Solicitors LLP

Results at a glance

Improved case management software performance – logins reduced from 90-120 seconds down to 30-40 seconds

Increased email availability

Improved staff mobility


Delivering our Four-Cornered Methodology

 
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Understanding specific challenges

Following a period of significant growth, JMW wanted to engage with a partner that could work with them to develop a 5 year strategy around IT Service Delivery.  Given our experience in the legal sector, LIMA were well-placed to understand the challenges faced by JMW and implement the right solutions and services to overcome them.

Our team worked with JMW to conduct a thorough assessment of their overall infrastructure, which included VMware, NetApp, Citrix, Exchange and Active Directory, as well as some aspects of the firm’s networking. The results of this assessment enabled us to design a solution that would not only provided resilience, scalability and availability within the infrastructure but also provided significant improvements to the performance of the case management application along with a highly available email platform and full business continuity in the event of a disaster.#

LIMA’s experience in the legal sector meant our team was dealing with the familiar objective of improving efficiencies across the board. With the case management software, Proclaim, our objective was to significantly reduce the time it was losing across the business in billable time due to slow log-in responsiveness.

To achieve objectives, we had to collaborate with third parties, including Proclaim developers Eclipse, in order to gain an in-depth understanding of the application, how it integrated with every aspect of JMW’s business and its other vital applications, such as email and its digital dictation system.

This is where our hands-on experience working with the Proclaim application as well as Exchange and Citrix for other firms in the legal sector enabled us to apply key insights to efficiently achieve our objectives for JMW. 

It was agreed with JMW that a phased approach to the project was to be implemented with defined key milestones and deliverables at each phase. This ensured the JMW ICT team and its users realised the full benefits of the IT investment, as well as providing the assurance and confidence in LIMA’s ability to deliver and accelerate ROI.

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Identifying the right technology

LIMA deployed a converged infrastructure solution to address the three layers of JMW’s infrastructure – storage, compute and virtualisation – in an active/passive data centre architecture with the secondary data centre predominantly acting as a DR failover site. The use of this active/passive data centre model provided JMW with efficiency, availability, performance, scalability and streamlined failover between the two data centres without the need to invest in extensive infrastructure compute resources for disaster recovery and business continuity.

In addition to the core infrastructure solution, LIMA provided a highly scalable and performing Citrix deployment for JMW’s users based on the latest generation of Citrix technologies. The proposed Citrix design was built upon LIMA’s proven Citrix Delivery Methodology as well as the extensive testing that LIMA and JMW performed with the Proclaim application in order to understand its unique performance characteristics.

We also made significant improvements to the resiliency and availability of Microsoft Exchange for Email services, providing JMW with always-on email services across both data centres regardless of the infrastructure or site-specific issues with a significantly reduced RTO and RPO for all other infrastructure services.

Supporting JMW’s entire estate is LIMA’s ReActive Alert service, providing the firm’s ICT team with 24/7 access to LIMA’s experts to provide escalation response to incidents and problems to ensure rapid restoration of service.

What we proposed

Working in collaboration with the JMW ICT team, we developed a strategic IT roadmap to implement a solution that factored in systems and application dependencies, disaster recovery and business continuity RPO/RTO requirements, as well as current and future business initiatives. LIMA identified the following key functional requirements and design considerations for the project:

  • The new infrastructure platform needed to provide significant, measurable improvements for JMW’s primary business applications, including Proclaim
  • Citrix needed to be scaled to support the demands of all active users and deliver consistent performance of the Proclaim application for all users
  • With certain business applications unable to deliver the expected levels of availability in the event of failure, it was vital the new platform would be capable of providing resilience and protection for the firm’s email services
  • The new system had to support JMW’s 380 members of staff with the capacity to scale to 500 users without the organisation having to make any further infrastructure investment
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Providing the right support

LIMA’s experience in the legal sector meant our team was dealing with the familiar objective of improving efficiencies across the board. With the case management software, Proclaim, our objective was to significantly reduce the time it was losing across the business in billable time due to slow log-in responsiveness.

To achieve objectives, we had to collaborate with third parties, including Proclaim developers Eclipse, in order to gain an in-depth understanding of the application, how it integrated with every aspect of JMW’s business and its other vital applications, such as email and its digital dictation system.

This is where our hands-on experience working with the Proclaim application as well as Exchange and Citrix for other firms in the legal sector enabled us to apply key insights to efficiently achieve our objectives for JMW. 

It was agreed with JMW that a phased approach to the project was to be implemented with defined key milestones and deliverables at each phase. This ensured the JMW ICT team and its users realised the full benefits of the IT investment, as well as providing the assurance and confidence in LIMA’s ability to deliver and accelerate ROI.

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