Kite Packaging


Established in 2001, Kite Packaging has grown rapidly to become one of the largest packaging distributors in the UK

The company operates across six sites that are fully integrated into its national and international supply chain, enabling it to deliver products to all business customers on a next day basis. Since 2012, LIMA has worked as an extension of Kite’s team to provide IT support services and, most recently, completed a major infrastructure transformation to accommodate the company’s exceptional growth and provide optimum resiliency. 

LIMA + Kite Packaging = Agility and resiliency

Results at a glance

Transition to a fully scalable and robust infrastructure to support sales growth and an approximate 60% increase in users

Migration from legacy hypervisor and infrastructure

Network redesign to accommodate multi-site failover and business continuity of critical IT systems and services

24/7 ProActive™ Managed Support Service has allowed Kite Packaging to focus on business-specific goals.


“While other providers simply sell solutions, the LIMA team goes the extra mile to provide us with the consultancy and support that enables our business to continue going from strength-to-strength. The longevity of our relationship with LIMA speaks volumes and I particularly like their personable and transparent approach.”

– Stephen Buckton, Head of IT, Kite Packaging

Delivering our Four-Cornered Methodology


Discovering aspirations and challenges

Kite’s online presence has grown substantially over the last five years, with web sales activity accelerating.

Having covered 2nd / 3rd line support issues for Kite since 2012, LIMA knew the business had all of the right components in place to support this growth, including virtualised and co-location services housed in an external data centre. However, all of the pieces weren’t working together in an optimal way to ensure resiliency.

Our team examined Kite’s infrastructure to establish what could be kept and what needed to be reworked before demonstrating the benefits these changes would bring to the business. The ultimate goal was to deliver extra resilience across, not just the website, but Kite’s entire production environment.

Kite Packaging's key challenges

  • Rapid growth leading to the company outgrowing its infrastructure

  • New solutions had to be scalable to accommodate future growth plans

  • Extra resilience required to support high traffic website

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Identifying the right technology

LIMA worked closely with Kite to redesign its entire production environment, which included a significant infrastructure refresh and a remodel of the full network.

This allowed all critical business services and systems to be relocated to an external data centre and fully replicated for added resilience and business continuity. Taking production off-site meant that if Kite ever lost its primary Coventry site, the company could still connect to the system from anywhere.

Not only did LIMA work hard to make the infrastructure more resilient, we provided added resiliency across the whole business thanks to the complete ground-up redesign of its infrastructure, which now has the agility to support further growth and innovation.

Tech spec: Industry leading hardware from Cisco and NetApp - VMWare Hypervisor for server virtualisation and high availability - Citrix XenApp for user shared desktop and application environment delivery - Veeam Backup and Replication - Resilient MPLS Wide Area Network - LIMA ProActive Managed Support Service 

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Supporting businesses as they grow

To support Kite’s complete system upgrade, the company required an improved managed support service. LIMA implemented ProActive Managed Support, allowing us to proactively monitor Kite’s systems 24/7.

While Kite’s team field any issues they can internally, LIMA is always on-hand when they require additional assistance. This level of service allows Kite to focus on driving the company forward and concentrate on those work streams that are going to generate business.

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Evaluating infrastructure for ongoing efficiency

Through solutions and services implemented by LIMA, Kite has achieved greater resilience and security, as well as an agile infrastructure that was designed to scale with the business.

Always forward-thinking, Kite is already focused on its next IT project with LIMA, which is to continue evolving and innovating through the security of its systems.  

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