Southway’s digital transformation comprised a number of individually significant projects, leading to a need for the Housing Trust to look for a provider who could competently manage the separate technical tasks and coordinate the whole project successfully, on time and on budget.
The relocation of the business to new purpose built premises coincided with a need to refresh the core IT infrastructure, review disaster recovery arrangements and update key Microsoft and Citrix software. The proposed solution needed to be fully resilient and fit for purpose to meet the needs of the business for the next 5 years.
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“LIMA’s in-depth digital transformation project for us formed part of our relocation to new premises at Southern Gate on Princess Road in Didsbury. This was a hugely significant, business critical piece of work for us as not only did it ensure operations continued seamlessly during the move but it has also enabled us to enhance the high levels of customer service we provide to thousands of residents across South Manchester. From the outset, we were wholly confident in LIMA’s ability and expertise and our satisfaction at the end result is clearly evidenced in us now signing a five-year managed service contract.”
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