Housing

Deploying smarter solutions to help better the community

Our Professional Services team are driven by business solution outcomes and the technology that underpins these. We focus on what our customers want to achieve and their overall business goals. Our social housing customers use our solutions to improve their tenant's lives.

In a rapidly changing industry, many Housing Associations are having to reduce OPEX, central government regulation, rent freezes and reduced investments. More and more housing associations are starting to adopt business change and digital transformation programmes to improve their overall IT operational efficiencies and most importantly - tenancy care.

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Top five IT challenges facing the Housing sector

  • Implementing a remote workforce to improve tenant care
  • Adopting digital tenant management systems for accepting online payments
  • Utilising IoT including smart meters for real time data sharing
  • Improving customer satisfaction through 24/7 support for better tenant care
  • Recording and data profiling tenants for improved service offerings

Outcomes following our engagement.

Working with WM Housing Group, we achieved the following:

7 to 2

Reducing contact centre requirements - leading to consolidation of 7 offices to 2.

92%

Customer satisfaction rating increasing from 34% to 92% - in the last four years.

43%

Of service desk calls resolved - on first contact.

99%

Significant improvement in up-time KPIs - supporting the objective of 99%.

Our housing case studies.

Whether we’re freeing internal IT teams to focus on business-critical projects, ensuring critical infrastructure is resilient, efficient and future proofed, or saving time and money with converged infrastructure, LIMA delivers.

Citizen Housing Group Ltd

Citizen Housing Group Ltd

Merlin Housing Society

Merlin Housing Society

Southway Housing

Southway Housing

Our four-cornered methodology.

Our four-cornered methodology, Learn, Implement, Manage, Assess means you're only four steps away to more intelligent technology.

Designing the perfect solution to match your needs today, and aspirations for tomorrow; both on time and within budget. We do this using our unique methodology.

Learn.

We conduct extensive market research as part of our consultative approach. We make sure we fully understand your business challenges and goals.

Implement.

We design and deploy market leading solutions that meet your business requirements. Helping you to future proof your IT infrastructure to and accelerate business growth.

Manage.

Through our ACTIV and PROACTIV support services, we make sure we deliver unrivalled customer excellence. Through the provision of service delivery, incident management, and performance monitoring solutions.

Assess.

We strive for innovation and continuously work with you to help shape your digital transformation roadmap. We constantly monitor and optimise the performance of your infrastructure so that you maintain market leading IT capability.

Our housing clients.

For the past 20 years, we’ve been solving business challenges by designing and delivering intelligent IT solutions with a passion for technical excellence and customer satisfaction.

We’d love to hear from you.

If you have a question you'd like to ask, we’d love to answer it.
Fill in the contact form below and we’ll get back to you as soon as possible.

Head Office
6 Digital Park
Pacific Way
Salford Quays
Manchester
M50 1DR
0345 345 1110
We’d love to hear from you.

If you have a question you'd like to ask, we’d love to answer it.

Contact Us

Manchester
6 Digital Park
Pacific Way
Salford Quays
Manchester
M50 1DR

0345 345 1110