Citizen Housing Group Ltd
Our Professional Services team are driven by business solution outcomes and the technology that underpins these. We focus on what our customers want to achieve and their overall business goals. Our social housing customers use our solutions to improve their tenant's lives.
In a rapidly changing industry, many Housing Associations are having to reduce OPEX, central government regulation, rent freezes and reduced investments. More and more housing associations are starting to adopt business change and digital transformation programmes to improve their overall IT operational efficiencies and most importantly - tenancy care.
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Working with WM Housing Group, we achieved the following:
Reducing contact centre requirements - leading to consolidation of 7 offices to 2.
Customer satisfaction rating increasing from 34% to 92% - in the last four years.
Of service desk calls resolved - on first contact.
Significant improvement in up-time KPIs - supporting the objective of 99%.
Whether we’re freeing internal IT teams to focus on business-critical projects, ensuring critical infrastructure is resilient, efficient and future proofed, or saving time and money with converged infrastructure, LIMA delivers.
Our four-cornered methodology, Learn, Implement, Manage, Assess means you're only four steps away to more intelligent technology.
Designing the perfect solution to match your needs today, and aspirations for tomorrow; both on time and within budget. We do this using our unique methodology.
We conduct extensive market research as part of our consultative approach. We make sure we fully understand your business challenges and goals.
Through our ACTIV and PROACTIV support services, we make sure we deliver unrivalled customer excellence. Through the provision of service delivery, incident management, and performance monitoring solutions.
We strive for innovation and continuously work with you to help shape your digital transformation roadmap. We constantly monitor and optimise the performance of your infrastructure so that you maintain market leading IT capability.
For the past 20 years, we’ve been solving business challenges by designing and delivering intelligent IT solutions with a passion for technical excellence and customer satisfaction.
If you have a question you'd like to ask, we’d love to answer it.
Fill in the contact form below and we’ll get back to you as soon as possible.
If you have a question you'd like to ask, we’d love to answer it.