LIMA will ensure that we deal responsibly, openly and fairly with clients and potential clients by:
- Ensuring that all our advertising and documentation about the business and its activities are clear, informative, legal, decent, honest and truthful
- Being open and honest about our products and services with customers, including what we do to be socially responsible
- Ensuring that if something goes wrong we will acknowledge the problem and deal with it
- Listening to our clients so that this can help us improve the products and services we offer to them
- Ensuring that we continually evaluate what we do in order to constantly improve our competitive edge in the marketplace.