1st Line Technical Support Engineer

Manchester M50

Full Time, Permanent

LIMA’s Technical Support Engineer role demands an engineer with experience of supporting Microsoft Server and Desktop based operating systems.  Responsibilities will include; timely logging and responding to support events and incidents generated from our Client base. 

You will have a good technical ability and an ambition to progress and develop your career in IT support services in order to further progress within LIMA.  Experience working in a service or support environment, therefore you will know how to work to multiple SLAs and the importance of great customer service. 


About you

  • Knowledge of Microsoft based operating systems with emphasis on MS Server 2008 / 2012 and Windows 7 / 8 / 10

  • Knowledge of Active Directory (AD)

  • Networking Experience (LAN, WAN, Wi-Fi)

  • Microsoft Exchange Server 2007, 2010, 2013

  • Appreciation of ITIL framework

Desirable

  • Networking

  • Watchguard Firewalls

  • HP Networking

  • Cisco Firewalls / Switches (Nexus & Catalyst)

  • Virtualisation

  • VMWARE vSphere

  • Microsoft Hyper-V

  • NetApp Storage knowledge

Accreditation’s

  • MCTS - Windows Server 2012

  • ITIL Foundation

  • CompTIA Server + or Network +

About the role

  • Resolving incidents logged by our clients

  • Event management, resolution and escalation

  • Escalating incidents to other members of the technical team when required whilst maintaining a responsibility to resolution

  • Working with our Clients to provide the best service possible

  • Working closely with our Sales team to identify opportunities

  • Maintaining and supporting our internal infrastructure

LIMA Benefits

  • Pension Scheme

  • Childcare vouchers

  • Cycle to work scheme

  • Birthdays off as a paid holiday

  • Weekly fresh fruit delivery

  • Quarterly social events

To apply please email your CV and Covering Letter to careers@lima.co.uk referencing the job title in the subject line.