3rd Line Infrastructure Engineer:
Team Lead

Manchester M50


Full Time, Permanent


LIMA is a leading provider of IT Solutions to UK businesses, from data centre solutions to end user devices.

We pride ourselves in delivering an expansive scope of best of breed vendor products and services which span on premise infrastructure solutions & technical services, Cloud Services and fully Managed Support Services.    

We have a simple but highly effective and proven proposition; we focus on our customers’ desired business outcome from the outset, designing solutions with our customers and providing them with visibility and control at all times, backed up by a service commitment to end to end accountability.

LIMA was established in 1997 and is now one of the leading award winning independent businesses in the industry.

About you

  • Minimum of 3-5 years proven experience supporting the majority of the following Infrastructure solutions:

  • VCP-DCV 6.0 or higher

  • HP\Cisco UCS\Dell servers

  • VMware 5.5\6.0\6.5\6.7 (Clustered\Multiple site)

  • VMware SRM\Veeam

  • SharedSAN Storage

  • Self-motivated with excellent time management skills

  • Excellent written and verbal communication skills with the ability to communicate at all levels.

  • Heavy 3rd line infrastructure support experience.


  • NetApp Storage\Products (SnapManger\Snapmirror)

  • CDOT (NCDA-CDOT) or equivalent

  • Microsoft Hyper-V (2012\2016 clustered environments)

  • SQL Administration (Clustered Environments 2012/2016)

  • Network exposure – switching/routing

  • Exposure\Understanding of ITIL and its processes

  • Experience of working for an MSP

  • MS Azure

  • Mentoring\Team leader experience

About the role

  • Reporting to the Head of Service, provide 3rd line Infrastructure support

  • Technical escalation for support cases

  • Investigating problems and providing root cause analysis

  • Working to deadlines and multiple SLAs across a number of incidents

  • On call when required

  • Perform Release Management

  • Team Management

LIMA Benefits

  • Pension Scheme

  • Childcare vouchers

  • Cycle to work scheme

  • Birthdays off as a paid holiday

  • Fun place to work, close to Media City

  • Weekly fresh fruit delivery

  • Cutting edge Technology

  • Quarterly social events