3rd Line Infrastructure Engineer:
Full Time, Permanent
LIMA is a leading provider of IT Solutions to UK businesses, from data centre solutions to end user devices.
We pride ourselves in delivering an expansive scope of best of breed vendor products and services which span on premise infrastructure solutions & technical services, Cloud Services and fully Managed Support Services.
We have a simple but highly effective and proven proposition; we focus on our customers’ desired business outcome from the outset, designing solutions with our customers and providing them with visibility and control at all times, backed up by a service commitment to end to end accountability.
LIMA was established in 1997 and is now one of the leading award winning independent businesses in the industry.
Minimum of 3-5 years proven experience supporting the majority of the following Infrastructure solutions:
VCP-DCV 6.0 or higher
HP\Cisco UCS\Dell servers
VMware 5.5\6.0\6.5\6.7 (Clustered\Multiple site)
Self-motivated with excellent time management skills
Excellent written and verbal communication skills with the ability to communicate at all levels.
Heavy 3rd line infrastructure support experience.
NetApp Storage\Products (SnapManger\Snapmirror)
CDOT (NCDA-CDOT) or equivalent
Microsoft Hyper-V (2012\2016 clustered environments)
SQL Administration (Clustered Environments 2012/2016)
Network exposure – switching/routing
Exposure\Understanding of ITIL and its processes
Experience of working for an MSP
Mentoring\Team leader experience
About the role
Reporting to the Head of Service, provide 3rd line Infrastructure support
Technical escalation for support cases
Investigating problems and providing root cause analysis
Working to deadlines and multiple SLAs across a number of incidents
On call when required
Perform Release Management
Cycle to work scheme
Birthdays off as a paid holiday
Fun place to work, close to Media City
Weekly fresh fruit delivery
Cutting edge Technology
Quarterly social events