Case Management Performance Assessment
From client onboarding to document handling and compliance, your team relies on your case management system every day
to deliver a high-quality service at speed.
But when your case management software lags, crashes or simply can’t keep up, the impact is felt across the firm.
Productivity, user experience and client satisfaction all suffer. The IT team comes under strain as users log tickets because of unpredictable performance.
There are many factors that impact performance, from aging hardware, to misconfiguration, to inefficient network topology. Even different anti-virus software has been known to contribute to slow case management systems.
Improving case management performance
LIMA’s Case Management Performance Assessment is designed to help you fully understand where in your environment
the issues lie, and how to fix them.
We work with legal firms to help them optimise and secure their case management systems and core
infrastructure, delivering transformational change within their digital services.
Through our case management assessment and remediation works we have delivered exceptional
results for our customers including:
383% improvement in system loading times
Complex report generation more than 3x faster
Availability and performance consistency even during peak times
Average of 20 minutes saved per fee-earner, per day
“The improvement in our case management performance has been nothing short of remarkable, resulting in huge gains in the efficiency of our fee-earners.”
Chris Gath, IT Director, Stephenson’s Solicitors LLP
