Using technology to improve lives in all our communities
At LIMA, we’re all about the outcomes generated by the technology solutions we provide. Our social housing customers use technology to improve their tenants’ lives – and that matters to us.
- Reducing contact centre requirements - leading to consolidation of 7 offices to 2.
- 43% of service desk calls resolved - on first contact.
- Development of mobile and digital services for both tenants and staff.
- Infrastructure projects consolidated for increased efficiency.
- Customer satisfaction rating increasing from 34% to 92% - in the last four years.
- Significant improvement in up-time KPIs - supporting the objective of 99%.
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