Using technology to improve lives in all our communities

At LIMA, we’re all about the outcomes generated by the technology solutions we provide.  Our social housing customers use technology to improve their tenants’ lives – and that matters to us.


 
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The relationship between us and LIMA has been a very easy one because they have been very professional, they are technically competent and we see the relationship with LIMA just continuing to deliver these cutting edge technologies to support our staff and again improve our service to residents
— WM Housing Group

Outcomes

- Reducing contact centre requirements - leading to consolidation of 7 offices to 2.

- 43% of service desk calls resolved - on first contact.

- Development of mobile and digital services for both tenants and staff.

- Infrastructure projects consolidated for increased efficiency.

- Customer satisfaction rating increasing from 34% to 92% - in the last four years.

- Significant improvement in up-time KPIs - supporting the objective of 99%.


Interested in a free assessment workshop?

Get in touch today…

 

WM Housing Group

CASE STUDY

Southway Housing

Case STUDY

 

Our reference sites…

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