ODSD-logo-white

Lean on
LIMA

Give your workforce the support they need.
Free your IT team to drive business value.
Get in touch
ODSD-logo

Lean on
LIMA

Give your workforce the support they need. Free your IT team to drive business value. 
Get in touch

On Demand Service Desk from LIMA 

Relieve your IT team from the daily pressures of workforce management, allowing them to focus on strategic initiatives.

Meanwhile your employees get immediate access to a service desk that resolves their issues efficiently and gets them back on track, first time.

Your people are your organisation’s most valuable asset. Keep them moving at 100% with On Demand Service Desk. 

ODSD-image-lima

On Demand Service Desk from LIMA 

Relieve your IT team from the daily pressures of workforce management, allowing them to focus on strategic initiatives.

Meanwhile your employees get immediate access to a service desk that resolves their issues efficiently and gets them back on track the first time.

Your people are your organisation’s most valuable asset. Keep them moving at 100% with On Demand Service Desk. 

ODSD-image-lima


Cost-effective

IT support services reduce the costs associated with running first-line support, releasing your expensive IT resources to focus on business-critical initiatives, while keeping your workforce moving at full speed.







Human-led

We know that a fantastic support service relies on people. With On Demand Service Desk, your workforce won’t get stuck behind a wall of frustrating ticket systems and automated phone services. You’ll speak directly to a human, based in the UK, who makes the resolution of your issue their number one priority.



Flexible

Business doesn’t stop when the working day ends. That’s why On Demand Service Desk is designed to flex to cover working hours (7am-7pm), out of hours (7pm-7am), or 24/7. Priced per-user, per-month, you can scale your service up or down to meet the changing needs of your organisation.


An IT service desk that’s there for you when you need it.

Choose from office hours, out of hours, or combine both for 24/7 coverage.

Business doesn’t stop when the working day ends. If a critical stakeholder has an IT issue out of hours, it still needs resolving for the business to function.
With Critical cover from LIMA, key stakeholders can work without interruption, even if they encounter an IT issue out of hours.

Workday

7am-7pm
  • Priced per user
  • Access to office of the CTO
  • Break/fix support
  • Regular installation of feature updates and bug fixes (desktop only)
  • Support for line-of-business-applications
  • JML process management
  • Recurring problem investigation
  • 24x7x365 availability & performance monitoring
  • Review, scheduling and execution of changes
  • Regular service reviews & reporting
  • Self service portal
  • Root cause analysis

Critical

7pm-7am
  • Priced per user
  • Access to office of the CTO
  • Break/fix support (Priority 1 & 2 only)
  • Support for line-of-business applications
  • 24x7x365 availability & performance monitoring
  • Regular service reviews & reporting
  • Self service portal

24/7

24 hours 7 days
  • Priced per user
  • Access to office of the CTO
  • Break/fix support
  • Regular installation of feature updates and bug fixes (desktop only)
  • Support for line-of-business-applications
  • JML process management
  • Recurring problem investigation
  • 24x7x365 availability & performance monitoring
  • Review, scheduling and execution of changes
  • Regular service reviews & reporting
  • Self service portal
  • Root cause analysis

Get in touch