On Demand Service Desk
Give your workforce the support they need. Free your IT team to drive business value.
On Demand Service Desk from LIMA
Relieve your IT team from the daily pressures of workforce management, allowing them to focus on strategic initiatives.
Meanwhile your employees get immediate access to a service desk that resolves their issues efficiently and gets them back on track, first time.
Your people are your organisation’s most valuable asset. Keep them moving at 100% with On Demand Service Desk.
Cost-effective
IT support services reduce the costs associated with running first-line support, releasing your expensive IT resources to focus on business-critical initiatives, while keeping your workforce moving at full speed.
Human-led
We know that a fantastic support service relies on people. With On Demand Service Desk, your workforce won’t get stuck behind a wall of frustrating ticket systems and automated phone services. You’ll speak directly to a human, based in the UK, who makes the resolution of your issue their number one priority.
Flexible
Business doesn’t stop when the working day ends. That’s why On Demand Service Desk is designed to flex to cover working hours (7am-7pm), out of hours (7pm-7am), or 24/7. Priced per-user, per-month, you can scale your service up or down to meet the changing needs of your organisation.
An IT service desk that’s there for you when you need it.
Business doesn’t stop when the working day ends. If a critical stakeholder has an IT issue out of hours, it still needs resolving for the business to function.
With Critical cover from LIMA, key stakeholders can work without interruption, even if they encounter an IT issue out of hours.
Workday
- Priced per user
- Access to office of the CTO
- Break/fix support
- Regular installation of feature updates and bug fixes (desktop only)
- Support for line-of-business applications
- JML process management
- Recurring problem investigation
- 24x7x365 availability & performance monitoring
- Review, scheduling and execution of changes
- Self service portal
- Root cause analysis
Critical
- Priced per user
- Access to office of the CTO
- Break/fix support (Priority 1 & 2 only)
- Support for line-of-business applications
- 24x7x365 availability & performance monitoring
- Regular service reviews & reporting
- Self service portal
24/7
- Priced per user
- Access to office of the CTO
- Break/fix support
- Regular installation of feature updates and bug fixes (desktop only)
- Support for line-of-business applications
- JML process management
- Recurring problem investigation
- 24x7x365 availability & performance monitoring
- Review, scheduling and execution of changes
- Self service portal
- Root cause analysis
Why On Demand Service Desk?
Proactive IT workforce management
On Demand Service Desk is so much more than just a troubleshooting service. Our team takes a proactive approach to workforce management, including change management, employee onboarding and overall management of M365.
An IT service desk that’s there for you when you need it
Business doesn’t stop when the working day ends. Ensure key stakeholders can work without interruption, even if they encounter an issue out of hours. Choose from 7am-7pm, out of hours, or combine both for 24/7 coverage.
Free your IT team to focus on driving business value
Outsourced IT support systems reduce the costs associated with running first-line support, while releasing your expensive IT resources to focus on business-critical initiatives.
Clear, predictable pricing
Monthly per-head fixed pricing ensures predictable expenditure, with no upfront costs, allowing your department to budget more effectively.
Fast, personable, efficient
Plug your workforce into a dedicated, trusted, people-centric service desk that gets them back on track, fast.
SLA-backed and underpinned by ITIL service framework
With SLAs set against response and target fix times, and with a mature and tested framework for service delivery management, you can rest assured your end users will be well looked after.