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LIMA's fully managed support service

Our fully-accredited, ITIL service desk will work in partnership with you to ensure your technology is always aligned with business objectives.

LIMA’s ProActive Support removes the internal pressure and day-to-day operational headaches of running a modern infrastructure. Our expert support team has complete visibility of your supported infrastructure and will carry out the necessary maintenance required to maximise your system availability and performance.

Why ProActive support is the right choice for your organisation

Reduction in downtime

We monitor your system to ensure issues don’t become incidents, maintaining effective operation and dramatically decreasing the risk of downtime.

More time to focus on your organisation

With LIMA actively monitoring and supporting your network, your internal IT resource can focus on business-critical tasks.

Fixed, manageable cost

With cost reduction an ongoing challenge in IT, ProActive managed support reduces the requirement for additional internal resources and ensures your system is covered 24/7 at a set, manageable price.

ProActive support includes

Full onboarding

Capacity and performance trending reports through PULSE Monitoring

Monitoring and event management checks (capacity and performance) and proactive resolution of triggered events

Ongoing health assessment of the environment and execution of non-substantial changes necessary for optimal performance

Planned release management

Problem management

Root cause analysis

Change management and non-substantial change execution

Data protection (backup and replication checks)

Annual service reviews

IT Glue – asset management

Dedicated Service Delivery Manager who proactively reviews service and SLAs to ensure key deliverables are met

Find out how LIMA's Active managed support services has helped our customers to achieve their goals