LIMA's fully managed support service
Our fully-accredited, ITIL service desk will work in partnership with you to ensure your technology is always aligned with business objectives.
LIMA’s ProActive Support removes the internal pressure and day-to-day operational headaches of running a modern infrastructure. Our expert support team has complete visibility of your supported infrastructure and will carry out the necessary maintenance required to maximise your system availability and performance.
Why ProActive support is the right choice for your organisation
Reduction in downtime
We monitor your system to ensure issues don’t become incidents, maintaining effective operation and dramatically decreasing the risk of downtime.
More time to focus on your organisation
With LIMA actively monitoring and supporting your network, your internal IT resource can focus on business-critical tasks.
Fixed, manageable cost
With cost reduction an ongoing challenge in IT, ProActive managed support reduces the requirement for additional internal resources and ensures your system is covered 24/7 at a set, manageable price.
ProActive support includes
Capacity and performance trending reports through PULSE Monitoring
Monitoring and event management checks (capacity and performance) and proactive resolution of triggered events
Ongoing health assessment of the environment and execution of non-substantial changes necessary for optimal performance
Planned release management
Root cause analysis
Change management and non-substantial change execution
Data protection (backup and replication checks)
Annual service reviews
IT Glue – asset management
Dedicated Service Delivery Manager who proactively reviews service and SLAs to ensure key deliverables are met