IT support from LIMA
Designed to support organisations looking to supplement in-house IT skills, LIMA provides reactive support services, ranging from our premium ReActive Respond through to ReActive 4th line support
All of our ReActive support options offer access to LIMA's team of technology experts 24/7 and provide an escalation response to incidents and problems to ensure a rapid restoration of service. Additionally, with ReActive support you will have access to our Change Advisory Board who can assess changes to your infrastructure and therefore minimising your risk.
Why ReActive Respond support is the right choice for your organisation
Decreased resolution time
The expert LIMA support team will be alerted to any critical issues 24/7 and will work to resolve them immediately.
Your most critical network devices are being actively overseen by two IT teams – yours and ours – dramatically reducing the risk of failure.
Fixed, manageable cost
With cost reduction an ongoing challenge, Reactive Respond provides the peace of mind that your system is protected at a set, manageable price.
ReActive support includes
- Full onboarding
- Cases raised via LIMA's online portal, email and telephone
- Customer portal for case management
- Monthly performance monitoring report
- Access to LIMA Change Advisory Board for change management
- IT Glue - asset management
Every organisation is different, which is why LIMA provides additional reactive support services that are tailored to your exact needs
Call 0345 345 1110 or complete the form for a call-back