As well as having leadership responsibilities, you’ll review the service desks overall performance by understanding our SLA’s, ensuring that we’re delivering the best possible service to our customers.
As well as technical leadership, you’ll be responsible for managing a team of budding engineers; their training and development, conducting 121’s and ensuring best practices are followed.
We’re creating a new service desk, so it’s a fantastic opportunity for the kind of leader that wants to progress into management, as well as staying in touch as an engineer when necessary.
You will undertake a wide range of duties including but not limited to:
LIMA have been solving business challenges since 1997, through the design and delivery of award-winning IT solutions and services across a range of sectors and industries. From infrastructure and cloud solutions to managed service and support, we work with some of the leading vendors in the world to deliver outstanding solutions to the SME market.
We are entering the next exciting phase of growth having recently defined a new strategy, restructured at Board level and taken on external investment which has led to this defined role that will be instrumental in helping us achieve our goals.