Active™ Support services to complement your IT team

 

Active™ Support offers a suite of support options that are designed to complement the needs of your ICT team. Ranging from a fully ProActive™ Managed Service offering to a ReActive™ 4th line support facility, we are perfectly placed to assist you.

LIMA’s Service Desk uses ITIL practices to focus on aligning IT services with the needs of your business, utilising fully accredited service desk analysts to deliver excellence.

 

Choose which is best for you?  
 

ProActive™ Support
 

Why go ProActive™?

Focus on strategy accelerating business outcomes.

Accelerate resolution by utilising a team of subject matter experts.

Maximise your investment by ensuring stability and improvements with regular release management.

Minimise risk with controlled change management and execution.

Proactively plan utilising PULSE Performance and capacity management trending.

Reduce downtime with ProActive PULSE monitoring.

 

ProActive™ Support

Utilise your in-house ICT team to gain competitive market advantage whilst LIMA ProActively manages and maintains your infrastructure.


All about ProActive™ Support

ProActive™ Support is a premium fully managed service delivered by LIMA’s highly-skilled Service Desk team.

With ProActive™ support, you are assured that we will provide an exceptional level of technical expertise 24/7, providing you with the peace of mind that your critical services are always available.

Your aligned Service Delivery Manager will proactively review your service SLAs, ensuring key deliverables are consistently met.

 
ReActive™ Support
 

Why go ReActive™?

Increase productivity within your own IT team.

Accelerate resolution by utilising a team of subject matter experts.

Minimise risk with access to change advisory board.

Reduce downtime with PULSE Monitoring and comprehensive alerting.

 

ReActive™ Support

Service uptime is now an expectation. With rapidly changing technologies experience and expert knowledge is imperative. It is essential your ICT team is able to escalate incidents to a team of subject matter experts who can accelerate resolution.


All about ReActive support

ReActive™ Support is a premium service delivered by LIMA’s highly-skilled Service Desk team.

With ReActive™ support, exceptional expertise is on hand 24/7 providing you with an escalation response to incidents and problems to ensure quicker restoration of service.  

Coupled with this, LIMA provides access to its change advisory board to assess changes to your infrastructure, therefore minimising your risk.  

The Service desk at LIMA is genuinely an extension of your business.

Want the full story?

 

 

Support tailored to you

LIMA is a highly skilled and experienced Support provider. Using our unique Four-Cornered™ Methodology LIMA can adapt its Active Services to whatever suits your business’ requirements, allowing you to make decisions around how much day-to-day responsibility you undertake for your environment. From a ProActive™ Premium Managed Service to ReActive™ Responsive escalation when your IT team requires it.
 

 
 
 
 

Let’s talk about ProActive™ or ReActive™ Support and your business...

We’re here talk data 9am-5pm, Monday-Friday on 0345 345 1110.



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