Drummond Miller selects LIMA to optimise case management and cloud strategy
14.10.25A guide for law firms to improve case management performance
Practice management and case management systems are the critical tools underpinning the effective and efficient service law firms strive to deliver for clients.
When your case management system slows to a crawl, the impact is felt across the firm.
Performance issues
It’s still the case, even in 2025, that staff at law firms are coming into the office early or working late in the evening – simply to avoid the slowest levels of system performance during peak hours of the working day.
This situation is damaging to your team’s morale, and the inefficiency is costing your law firm on the bottom line in lost billable hours.
Whether you’re running a fixed-fee model or billable hours, the only way to drive greater revenues without the cost of additional headcount or employee burnout is to make tools and systems more efficient for your fee-earners.
How about a move to SaaS?
With clear system performance issues impacting the fundamental running of your firm, the question must be raised – why not get yourself moved over to a nice shiny new SaaS case management system?
There might even be dashboards!
But the truth is that migrating 30-years-worth of case data over to a SaaS platform is not realistic for many firms, because of the complex web of interdependencies connected to it.
A multi-year migration – with no guarantee of ultimate success – is a prospect so disruptive that it simply isn’t seen as a viable option.
Giving your firm a platform
So, if a full system migration isn’t an option, the alternative is to work with what you have.
It’s time to control the controllables and optimise elements of the solution you can have an impact on. Initially, that’s your platform and your network.
When it comes to identifying a platform for your case management system, are you asking the right questions about how it’s optimised for legal case management? Are general purpose clouds the best fit, or is there something out there that’s more specialised?
Once you’ve got a platform in mind, there are many factors that impact system performance, from aging hardware, to misconfiguration, to inefficient network topology. Even different anti-virus software has been known to contribute to slow case management systems.
Only 15% of data in case management systems is regularly accessed. A well architected platform and data gives ultimate performance to active matters, driving huge efficiency gains for your fee earners.
At LIMA, we’ve fine-tuned and customised platforms to drive case management systems for dozens of legal firms over the years, and we understand the delicate balance.
Our case management assessment helps ensure your case management system is optimised to focus on profitability, enhancing your competitive edge and improving client experience.
LIMA specialises in delivering IT services to legal organisations, helping them put technology at the centre of their business strategy.
Read LIMA’s new whitepaper, outlining our full blueprint for driving greater efficiency in legal organisations: Whitepaper: The law firm of the future – LIMA – Insight-led IT services
Book a Legal Case Management Optimisation Assessment: Legal Case Management Assessment – LIMA – Insight-led IT services
Contact the team at 0345 345 1110 or enquiries@lima.co.uk