Leading ecological consultancy Tyler Grange signs up to On Demand Service Desk from LIMA

LIMA is delighted to welcome Tyler Grange to its growing On Demand Service Desk customer base, as the environmental consultancy scales up its IT operations to meet growing internal and client-facing demands.

With expertise in arboriculture, landscape planning, Green Infrastructure, and ecology, Tyler Grange supports the development sector to obtain permission for their projects but doing it responsibly and protecting the UK’s critical plant and animal habitats. As the business continues to grow at pace, it found its internal IT function under increasing pressure, particularly in managing end-user support.

Tyler Grange turned to LIMA for a solution that would provide immediate, human-led support to colleagues, while freeing internal IT resource to focus on innovation, automation, analytics and regulatory compliance.

“We’re seeing a growing number of forward-thinking organisations like Tyler Grange recognising IT support as a business enabler, rather than simply a cost centre. With On Demand Service Desk, we’re giving the internal IT team space to focus on strategic projects, while end users get fast, effective help from a friendly, familiar team,” said Ryan Ratcliffe, CRO at LIMA.

Tyler Grange, a certified B Corporation, selected LIMA based on a shared set of values. As an organisation deeply engaged in environmental and social responsibility, it was important to partner with a provider that aligned with its ethos.

“LIMA continues to develop its approach to ESG, including the publication of our Carbon Reduction Plan. Companies like Tyler Grange see the work we’re putting in and are keen to partner with like-minded organisations,” Ratcliffe added.

With an 85% first-time fix rate, flexible coverage options and a people-first delivery model, On Demand Service Desk is designed for organisations that value both performance and personal service. For Tyler Grange, that meant having a team they could rely on to deliver a holistic service for end users in support of their IT team.

“As a dynamic, fast-growing organisation we had found a resilience issue within our IT support function. However, we valued the personal service that our internal IT support gave our team, and we wanted an End User Support function that had a human feel to it, with shared values. This is why LIMA stood out. We look forward to our partnership with them,” said James Harmer, Financial Director at Tyler Grange.

LIMA will work closely with Tyler Grange to ensure its end users receive consistent, high-quality support, while the internal team focuses on delivering on its high-value strategic priorities.

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Looking for a responsive IT support desk with a human feel?

On Demand Service Desk from LIMA could be the support you’re looking for.

Contact the team at 0345 345 1110 or enquiries@lima.co.uk

Find out more: On demand service desk – LIMA – Insight-led IT services