LIMA is looking for a Customer Success Manager to focus on being an advocate for a portfolio of customers. You will be a motivated self-starter and a natural problem solver with the ability to work in a fast-paced environment. Technology and Customer Service is at the heart of our business. So, a passion for tech and providing outstanding customer service is essential. Reporting to the Head of Service Delivery, you will be responsible for ensuring that we drive positive customer outcomes throughout the organisation. You will focus on creating strategic partnerships with customers, driving mutually beneficial outcomes and ultimately improving retention whilst growing revenue from existing customers. You will also be responsible for ensuring that we deliver high-quality information about our support services, incident management reporting, SLA’s, trends and continuous service improvement opportunities.